Refund policy

Returns & Refunds Policy

We want you to love your HNYBNY purchase.

If something isn't right, you may request a return within 7 Days of delivery, subject to the conditions below.

Eligibility

To be eligible for a return, the item must:

  • Be unused and unworn

  • Be unwashed and free from damage.

  • Have original tags attached.

  • Be returned in its original packaging where applicable.

  • Meet all other requirements stated in this policy.

Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during a sale.
  • Products purchased using a discount, coupon or promotional offer.
  • Customized or personalized items, where applicable.
  • Items without original tags.
  • Products that have been worn, washed, altered or damaged.
  • Products that do not meet the return conditions stated in this policy.

How to Request a Return

Email with: Support@hnybny.in

Order number:
Product name:
Reason for return:
Photos/videos if required:

Our team will review your request and provide the next steps.

Refunds

Once the returned product is received and inspected, your return will be approved or declined according to this policy.

Approved refunds will be issued to the original payment method or by another method where applicable.

Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

Exchanges

HNYBNY offers exchanges for size-related issues on eligible products, subject to product availability.

Size exchanges are not available for products purchased during a sale or with a discount.

To request a size exchange, contact us at Support@hnybny.in within 7 Days of delivery. The product must be unused, unworn, unwashed, undamaged and have its original tags attached.

If the requested size is unavailable, we may offer an alternative resolution, subject to our policy.

A size exchange may be subject to an additional charge of approximately ₹120, depending on the delivery location and applicable courier or service charges. The exact charge, if applicable, will be communicated before the exchange is processed.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us at Support@hnybny.in within 7 days of delivery.

Please provide your order number and clear photographs or videos showing the issue. We will review the matter and provide an appropriate resolution.

Return Shipping and Applicable Charges

Return or exchange shipping charges may apply depending on your location and the type of request.

For some areas, an additional charge of approximately ₹120 may be applicable. The exact amount will be confirmed by our team before processing the return or exchange.

Any applicable charges may be deducted from the refund or collected separately, depending on the circumstances of the request.

Important

Products returned without prior approval may not be accepted.

HNYBNY reserves the right to reject returns that do not meet the conditions outlined in this policy.